La Figa Restaurant – Terms & Conditions

1. Reservations & Deposits

• We accept reservations online, by phone, or in person.

• A non-refundable deposit of £10 per person is required at the time of booking. This is collected via a secure payment link sent by email.

• If a cancellation is made in advance, the deposit will be retained as credit for future use.

• No-shows or late cancellations may result in a loss of the deposit.

• We do not impose a time limit on table bookings unless otherwise specified for special events or peak periods.

2. Group Bookings

• For larger groups, we may require a pre-order or set menu depending on the number of guests and the time of booking.

• Group bookings are subject to the same deposit and cancellation policy.

3. Promotions & Offers

• All promotional offers are subject to availability and time-limited.

• Offers cannot be combined with other promotions, discounts, or set menus unless explicitly stated.

• The restaurant reserves the right to withdraw promotions without notice.

• Specific terms, such as expiration dates or offer availability, will be stated clearly on the promotional material or website.

4. Allergies & Dietary Requirements

• We take food allergies and dietary needs seriously. Please inform your server before placing your order.

• While we do our best to avoid cross-contamination, we cannot guarantee the complete absence of allergens in our dishes.

• Customers with severe allergies are advised to speak with management prior to dining.

5. Children & Families

• La Figa is a family-friendly restaurant.

• There are no age restrictions for children.

• High chairs are available upon request.

6. Lost Property

• Any items left on the premises will be held for a maximum of 2 weeks.

• If unclaimed, they will be disposed of or donated at our discretion.

• We are not responsible for loss or damage to personal belongings.

7. Customer Conduct

• We reserve the right to refuse service or ask a guest to leave if their behaviour is disruptive, threatening, abusive, or inappropriate.

• This includes excessive intoxication, harassment, or damage to property.

• Police or security will be contacted if necessary.

8. Takeaway & Delivery

• We partner with trusted third-party delivery platforms for takeaway and delivery.

• Any issues with delivery (delays, missing items, refunds) must be addressed directly with the delivery provider, as we do not handle those transactions.

• We do not offer direct refunds for third-party delivery errors.

9. Pets

• Pets are not allowed inside the restaurant, with the exception of registered service animals.

10. Accessibility

• We aim to provide an inclusive and accessible environment.

• If you have specific needs or require assistance, please let us know in advance, and we will do our best to accommodate you.

11. Payments & Security

• We accept major debit and credit cards in person and through secure payment links.

• Online transactions are handled via secure, PCI-compliant providers.

• We do not store your card information.

12. Website Use

• By accessing our website, you agree to use it for lawful purposes only.

• The content, branding, and images are protected by copyright and may not be reproduced without permission.

• We reserve the right to suspend or restrict access to the website at our discretion.

13. Privacy & Data

• We comply with UK GDPR and data protection laws.

• Your information will be used solely to process reservations, communicate with you, and improve our services.

• For full details, please see our [Privacy Policy] (link to be added).

14. Limitation of Liability

• While we aim to provide accurate information, we cannot guarantee that the site or services will be free from errors or interruptions.

• We are not liable for any direct or indirect damages resulting from the use of our website or services.

15. Changes to These Terms

• La Figa Restaurant reserves the right to update or modify these Terms & Conditions at any time without prior notice.

• The most recent version will always be available on our website.